Adhesif: How we reduced downtime and increased profitability
As world leaders in label printing, application and production, Adhesif couldn’t afford downtime due to network IT issues. They engaged OutSource IT to design a transTasman solution that could proactively monitor Adhesif systems to maximize uptime and quickly respond to any urgent requests.
“Every time we have a new project or challenge, OutSource IT is our first point of call – we haven’t had a problem yet that has been unsolvable, and we value working with OutSource IT who understand our needs and systems.” says Gary Thomass, Financial Controller, Adhesif Labels Ltd.
Their goals
- A reliable and consistent outsourced IT service
- A partnership that can cope with fluctuations in demand
Our solution
- Onsite support – scheduled regular site visits by engineers
- Helpdesk – available to talk through and solve problems quickly
- Remote support – with a proactive approach to system performance
- IT strategy – a roadmap for improvement and budgeting
- Backup and disaster recovery – covering all bases, just incase
- Procurement – equipment advice and competitive pricing
- Cloud hosting – tailored to the business needs
The results
“It’s not about price or cost for us – from OutSource IT, we get quality of service, and a reliable service that we can use as and when, as our needs are often urgent.”
“You can rely on their engineers – they actually know what they are talking about.” Gary Thomass, Financial Controller.
14 years of trust
Before engaging OutSource IT, one man managed Adhesif’s IT. They needed a higher level of support and reliable service to minimise downtime due to IT issues.
OutSource IT began working with Adhesif in 2000. Today, Adhesif value the consistency of service and the high level of trust that has evolved through their relationship with OutSource IT over the last 14 years.
“All of our machines feed into our job costings, so managing the IT in our company is critical in making good decisions quickly, keeping costing are accurate and tracking profitability of clients. We can’t afford to have any downtime due to network issues.” says Gary Thomass, Financial Controller.
About Adhesif
Adhesif print and produce selfadhesive labels and shrink sleeve labels for all kinds of consumer products. They are world leaders in label printing technology, application and production development which ensures continuous cost controls and solutions for companies who demand quality product labelling.
Adhesif was founded in 1981, and the company has two purpose built manufacturing plants; one in East Tamaki, Auckland, and another in Sydney, Australia. With 120 staff in New Zealand and 25 staff in Australia, all of the administration and IT support is provided from their East Tamaki plant .
